Customer satisfaction is important to us. If you would like to return a product, you may do so using the following policy. This policy applies to returns, refunds and exchanges.

You may exchange or get a refund on any item within 15 days of your purchase. To return a product, please email us with your order number, the reason for your return, and whether you would like an exchange or refund.

Return the unused product to us, Sinking Creek Soaps, 759 Lofton Hall Rd., Ardmore, TN 38449 within 15 days of your purchase and we will issue you an exchange or refund.

In case of refund, neither the original shipping cost nor the return shipping cost will be repaid. In case of exchange, neither the original shipping cost nor the return cost will be repaid, however the cost to send the new item will be paid by Sinking Creek Soaps.